Network/Helpdesk/Support Engineer Open

Job Description:

Are you an experienced IT professional eager for a new challenge in IT support? We have the perfect role for you!

Our company is seeking a skilled Network/Helpdesk/Support Engineer to join our dynamic team on an ongoing basis. In this role, you’ll provide comprehensive help desk support across various IT systems, including Windows, cPanel, VoIP, LAN, wireless networks, and more. Your responsibilities will include network administration, updating and maintaining network monitoring tools, data centre activities, ticketing system updates, general server and network support, and on-call support as required.

As a Network/Helpdesk/Support Engineer, you’ll work closely with our clients to ensure their IT systems operate smoothly. Excellent verbal and written communication skills are essential, as is a positive attitude and a commitment to going above and beyond to solve problems.

• Position: Network/Helpdesk? Support Engineer
• Status: Open
• Job Type: Full time
• Location: East Tamaki, Auckland
• When: Immediate

Essential Skills and Experience:

• Networking
• Routing/QoS, Layer 2 & Layer 3 Switching
• Firewalls
• Voice over IP (VoIP)
• WHM/cPanel
• TCP/IP networking & OSI Model
• Windows Server 
• Exchange Server 
• Active Directory & Group Policy
• Knowledge of Cloud Infrastructure

Additional Requirements:

• Experience in a ticket-driven service desk environment
• Strong knowledge of desktop operating systems (Windows)
• Server and printer management, deployment, and support
• Proficiency with Linux systems

The ideal candidate will have hands-on experience in IT support, with a solid understanding of networking, firewalls, and cloud infrastructure. You should be capable of designing, deploying, and supporting LAN/WAN/wireless technologies, and configuring and installing network devices such as Mikrotik, Arista, and Cisco routers, switches, firewalls, and servers. You will also manage data centre responsibilities, including fault-finding and performing hardware and software updates.

If you’re seeking a dynamic opportunity in IT support and want to contribute to a forward-thinking team, we encourage you to apply. This is your chance to gain valuable experience and take your career to the next level!

Additional Information:

• Available to work Monday to Friday, starting anytime from 9 am, for at least 8 hours each day 
• Able to commit to a long-term position 
• Kiwisaver (for eligible applicants) 
• Open to relocating closer to our office in East Tamaki, Auckland if needed 
• Clear communication skills are vital for conversing with the employer regarding job requirements 
• Willingness to follow or adhere to our ticketing system for task management and tracking 

This job requires experience, please do not apply if you are a junior or have not done work in this environment.

Application Requirements

• Please provide a Cover Letter
• Please provide a CV
• Please provide contact details for a referee

Eligibility: Only individuals with the right to live and work in New Zealand may apply for this role. You must be available for an interview in Auckland. Applicants should have NZ residency or a valid NZ work visa.

Please use the form below if you wish to apply for this role.